Refund policy

Effective Date: July 1, 2024

At Server Forest, we strive to provide high-quality web hosting services that meet the needs of our customers. However, we understand that there may be circumstances where you need a refund. This refund policy outlines the conditions under which refunds may be issued and the process for requesting them.

1. Refund Period

• Full refund: If you are not satisfied with our web hosting services, you can request a full refund within the first 30 days from the date of your initial purchase. Partial refund: After the first 30 days, refunds will be issued on a pro-rata basis for the unused time of the contracted service, as long as the conditions described in this policy are met.

• Conditions for Refund Refunds will only be issued for web hosting services. No refunds will be issued for additional services such as domain registrations, SSL certificates, priority support services, or any other additional services.

To be eligible for a refund, you must cancel your account and all associated services before requesting the refund.

• Refunds will only be issued for web hosting services. No refunds will be issued for additional services such as domain registrations, SSL certificates, priority support services, or any other additional services.

• To be eligible for a refund, you must cancel your account and all associated services before requesting the refund.

• No refunds will be given to accounts that have been suspended or terminated due to violations of our Terms of Service. Terms of Service.

3. Refund Request Process

1. Request: To request a refund, you must submit a written request to Server Forest's support team via our contact form or by emailing contact@server-forest.net. Your request must include your name, account details, and the reason for the refund.

2. Review: Our support team will review your request and notify you of the decision within 5 business days of receiving the request.

3. Approval: If your refund request is approved, it will be processed within 10 business days. The refund will be made using the same payment method that was used for the original purchase, unless otherwise agreed.

4. Exclusions

No refunds will be given in the following cases:

• Purchases for renewal of services.

• Violations of our Terms of Service. Terms of Service.

• Web hosting services used in whole or in substance.

5. Modifications to the Refund Policy

Server Forest reserves the right to modify this refund policy at any time. Modifications will be posted on our website and will be effective immediately upon posting.

If you have any questions about our refund policy, please feel free to contact our support team.

Thank you for choosing Server Forest.

SERVER FOREST

Address: AV. Newton # 186, int. 206, Oficina 206-A, Col. Polanco, C.P. 11560, Alcaldía Miguel Hidalgo. Ciudad de México, México

Phone: +1 800 680 2712
Correo: contact@server-forest.net